Your artwork is crafted as close to you as possible, allowing us to deliver it more efficiently while maintaining the same level of quality and care.

Each piece is carefully prepared for your order within 1–5 business days.

Once ready, it is shipped with trusted carriers such as FedEx, USPS, Royal Mail, or La Poste, depending on your location.

Delivery times vary slightly by region, but most orders arrive within a few days after dispatch.

If you've changed your mind about an order please get in touch as quickly as possible via email contact@artevegallery.com. We process orders each morning - Paris time. So if it's not yet been processed we'll be able to cancel it or change it for another item. Once the order has been processed we are unfortunately unable to change or cancel it.

You will receive an email as soon as your order has been shipped which will include a tracking number, please refer back to this for any updates. Should you have any questions regarding your delivery please get in touch, we're more than happy to help.

Everything we send is fully tracked so as soon as your item has been dispatched you will receive an email with the tracking number. Please check your junk folders!

Dispatch times can vary depending on the product. Please see our shipping page for more information.

If for any reason your items did not arrive in the promised condition or have been damaged in transit, please contact us as soon as possible with your order number and a photo of both the product and the packaging. We will be happy to organise a replacement at no cost to you.

• Photo retouch services: color adjustments, object/person removal.
• We do offer a range of custom sizes so please get in touch if you have a special size in mind.
• For custom or bespoke orders, we frequently provide minor adjustments at no extra cost. However, for more extensive modifications, an additional fee might apply.

We understand how frustrating this can be! If the carrier has marked your package as delivered but you haven’t received it, we’re unable to take direct action, as we can’t verify the status ourselves. Unfortunately, this means we can’t reship or refund the order.

However, all hope isn’t lost! Sometimes, delivery drivers leave packages in unexpected places. We recommend checking around your home or contacting the carrier directly to get more details on the delivery. For instance, they may tell you something like: "Left under the table on the back porch."

If you still can’t locate your package after reaching out to the carrier. We suggest submitting a claim with the carrier to address the issue.