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Frequently Asked Questions

At Arteve Gallery, we are passionate about providing excellent customer service. Have a question about delivery or need help with a product? We've got answers to all of your FAQs.

Digital download

Digital Download will come with 5 JPEG files for each print with different ratios. Each JPEG has high resolutions, 300 DPI for professional printing.

Square print is facutive, availability depends on the original artwork. 

After purchasing a digital download, a PDF file containing the art file in various aspect ratios will be sent directly to you via email to download and enjoy! Our digital downloads can be printed or used on devices such as the Samsung Frame TV. Digital downloads are to be used for personal use and are not to be resold or distributed.

Use this size chart to choose the appropriate file for your desired print size.



At Arteve gallery, we only print an item and handcrafted a frame once an order is placed, resulting in less product waste than conventional manufacturing.

Due to the made-to-order nature, all sales are final, returns, refunds, and exchanges are not provided.

Damaged or Faulty Items

In the unlikely event of damaged, defective, or incorrect items delivered to you, we will provide a refund or a free replacement as applicable. Please contact us at with a photo of the damaged artwork and the packaging, and we will do our best to make it right!

Faulty or damaged items must be reported to us within 14 days from the delivery day.

We work hard to ensure the images displayed on the website depict the art accurately. Due to variations in screen brightness and resolutions, printed art and frame finish coloring may differ slightly from what is shown on a computer or device.